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FREE class registration
The Accountable Case Manager course is a primer for case managers and direct service workers to help them acquire a basic understanding of case management practices and the skills necessary to be successful in their job. The course serves as a basic primer for community based non-profit or local government organizations. This course will be conducted in person only and is limited to 25 people.
The course provides a conceptual framework and a “hands-on” approach for the case manager and direct service worker. It is intended to combine sound management theory, Results-Oriented Management and Accountability (ROMA), and best practices for a balanced curriculum that addresses the academic and professional interests of persons employed in human services.
The techniques and strategies recommended in the course can be applied to any organization using case management practices as it relates to the client and issues of reporting, accountability, and the overall management of human services.

Registration, materials and meals/refreshments are free to all participants. There are rooms available to book should you need them.

This class is accredited by Temple University for CEU for licensed social workers, therapists and counselors. Certification also issued for persons not requiring CEUs.
Learning Objectives:
• The role of the organization in implementing and supporting case management.
• Identifying why data collection and information management is important to the health and well-being of the organization and the importance of front line staff in the data collection process.
• To better understand the economics of poverty and the relationship to income.
• To learn about the two primary ways society measures poverty; the traditional way of measuring poverty using the federal poverty levels (FPL) and the movement to measure poverty using a living wage.
• Identify the characteristics that distinguish Direct Service clients from Case Management clients and how this affects service delivery and expected outcomes.
• Identify information requirements of the intake process.
• Compare a single intake to a common intake process.
• Identify key management questions that can be answered as a result of a common intake process.
• To learn how Assessment tools support client management, timeliness for intervention and to determine the status of well-being.
• To learn how Outcomes Scales and an Outcome Matrix are used to assess need, set goals for stability and self-sufficiency and manage clients.
• Develop a case plan or action plan for the family.
• Write measurable goals and objectives using outcomes and indicators.
• Implement the plan and evaluate and monitor progress.
This training brought to you by CSNOW and the WDH COVID 19 Health Disparities Grant