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CSNOW - Case Manager Training

The Accountable Case Manager course is a primer for case managers and direct service workers to help them acquire a basic understanding of case management practices and the skills necessary to be successful in their job. The course serves as a basic primer for community based non-profit or local government organizations. This course will be conducted in person only and is limited to 25 people.
The course provides a conceptual framework and a “hands-on” approach for the case manager and direct service worker. It is intended to combine sound management theory, Results-Oriented Management and Accountability (ROMA), and best practices for a balanced curriculum that addresses the academic and professional interests of persons employed in human services.
The techniques and strategies recommended in the course can be applied to any organization using case management practices as it relates to the client and issues of reporting, accountability, and the overall management of human services.

Board member
You serve on the governing board of your Community Action Agency and want to learn more about how planning and using data informs the agency's programming moving forward.
CASE Manager
You are a client facing staff member working direct services to eradicate poverty
Senior leadership/ED/CEO
You are helping plan and design services to best serve those experiencing poverty. You want to connect data to programming.