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X-WR-CALDESC:Violence has increased in America\, and people’s tempers may f
 lare even in routine interactions. Learn how frontline staff and managers 
 can bring down the heat in difficult conversations and be prepared if an i
 nteraction does escalate.
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DTSTART:20231105T020000
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DESCRIPTION:Violence has increased in America\, and people’s tempers may fl
 are even in routine interactions. Learn how frontline staff and managers c
 an bring down the heat in difficult conversations and be prepared if an in
 teraction does escalate.
DTSTART;TZID=America/Chicago:20231115T130000
DTEND;TZID=America/Chicago:20231115T140000
LOCATION:https://nonprofitrisk.org/resources/webinars/
SUMMARY:NRMC - De-Escalation Techniques in The Workplace
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