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UID:a2f76c06-c5ac-4ba3-95d0-f6ad6df9edc6
X-WR-CALDESC:Since 2017\, a systematic approach for collecting\, analyzing\
 , and reporting customer satisfaction data to the agency governing (tripar
 tite/advisory) board is required of all Community Action Agencies. The fol
 lowing Organizational Standards relate directly to customer satisfaction:
 \n\nStandard 1.1: The organization demonstrates low-income individuals’ pa
 rticipation in its activities.\nStandard 1.2: The organization analyzes in
 formation collected directly from low-income individuals as part of the co
 mmunity assessment.\nStandard 1.3: The organization has a (1) systematic a
 pproach for (2) collecting\, (3) analyzing\, and (4) reporting customer sa
 tisfaction data to the governing board.\nStandard 6.4: Customer satisfacti
 on data and customer input\, collected as part of the community assessment
 \, is included in the strategic planning process.\nBeyond these requiremen
 ts\, consumer input and involvement is critically important because it dir
 ectly affects the ability of customers to access and use services.\n\nBut 
 how do we develop these surveys using a DEI lens? How do we know what type
  of questions to ask and how can I use these surveys to plan for the futur
 e? Well\, you’ve come to the right place as we are going to take a shallow
  dive into all things possible for client surveys. Join us for an informat
 ive discussion into all things surveys. Topics will include: \n\nCreating 
 a Culture of Customer Satisfaction\nEstablishing a Customer Satisfaction S
 ystem\nCollecting Customer Satisfaction Data\nAnalyzing Customer Satisfact
 ion Data
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DTSTART:20221106T020000
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RDATE:20231105T020000
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DTSTART:20220313T020000
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UID:14432d1d-2638-4abc-accd-b205dfab0608
DTSTAMP:20260410T003151Z
DESCRIPTION:Since 2017\, a systematic approach for collecting\, analyzing\,
  and reporting customer satisfaction data to the agency governing (tripart
 ite/advisory) board is required of all Community Action Agencies. The foll
 owing Organizational Standards relate directly to customer satisfaction:\n
 \nStandard 1.1: The organization demonstrates low-income individuals’ part
 icipation in its activities.\nStandard 1.2: The organization analyzes info
 rmation collected directly from low-income individuals as part of the comm
 unity assessment.\nStandard 1.3: The organization has a (1) systematic app
 roach for (2) collecting\, (3) analyzing\, and (4) reporting customer sati
 sfaction data to the governing board.\nStandard 6.4: Customer satisfaction
  data and customer input\, collected as part of the community assessment\,
  is included in the strategic planning process.\nBeyond these requirements
 \, consumer input and involvement is critically important because it direc
 tly affects the ability of customers to access and use services.\n\nBut ho
 w do we develop these surveys using a DEI lens? How do we know what type o
 f questions to ask and how can I use these surveys to plan for the future?
  Well\, you’ve come to the right place as we are going to take a shallow d
 ive into all things possible for client surveys. Join us for an informativ
 e discussion into all things surveys. Topics will include: \n\nCreating a 
 Culture of Customer Satisfaction\nEstablishing a Customer Satisfaction Sys
 tem\nCollecting Customer Satisfaction Data\nAnalyzing Customer Satisfactio
 n Data
DTSTART;TZID=America/Chicago:20221205T150000
DTEND;TZID=America/Chicago:20221205T160000
LOCATION:https://csnowyo.org/event-5038600
SUMMARY:CSNOW - Client Surveys - How do we get them right?
END:VEVENT
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